01580 762454
sales@midkentwindows.co.uk
Satellite Works, Swain Road, St. Michaels, Tenterden, Kent, TN30 6SH
01580 762454
sales@midkentwindows.co.uk

Introduction

At Mid Kent Windows, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, or showroom. As a family-run double glazing company with over 36 years of experience, we value your trust and aim to be transparent about our data practices.

This policy applies to all visitors, customers, and users of our website and services based in Kent, East Sussex, and beyond.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name, address, email address, and phone number: Provided when you contact us, request a quote, or book a consultation.

  • Payment details: Collected securely when you make a purchase or deposit for our services (e.g., double-glazed windows, composite doors, or roofline solutions).

  • Enquiry details: Information you share about your home improvement needs, such as window or door specifications.

Non-Personal Information

  • Website usage data: Collected via cookies or analytics tools, including your IP address, browser type, and pages visited.

  • Preferences: Details about your product interests (e.g., uPVC windows, bi-fold doors) to tailor our services.

How We Use Your Information

We use your data to provide high-quality, bespoke home improvement solutions and excellent customer service. Specifically, we may use your information to:

  • Respond to enquiries and provide quotes for double-glazed windows, doors, or roofline solutions.

  • Process orders and manage installations, all handled in-house by our dedicated team.

  • Improve our website and services through analytics and user feedback.

  • Send you updates about our products, promotions, or showroom events (only with your consent).

  • Comply with legal obligations, such as maintaining records for our 10-year “no quibble” guarantee.

How We Protect Your Data

We take data security seriously and implement the following measures:

  • Secure storage: All personal data is stored in our state-of-the-art, purpose-built warehouse systems with strict access controls.

  • Encryption: Payment details and sensitive information are encrypted during transmission.

  • In-house management: As we handle everything in-house, your data is never shared with unnecessary third parties.

  • Regular audits: We conduct regular checks to ensure compliance with UK data protection laws, including the UK GDPR.

Sharing Your Information

We do not sell or rent your personal information. We may share your data only in the following circumstances:

  • With trusted partners: For example, with suppliers like Eurocell (for composite doors) or Weatherbreak and Patiomaster (for uPVC windows and doors), strictly for fulfilling your order.

  • Legal requirements: If required by law or to protect our rights and customers.

  • Service providers: With third-party providers (e.g., payment processors or analytics tools) who adhere to strict data protection standards.

Cookies and Tracking

Our website uses cookies to enhance your experience. These may include:

  • Essential cookies: For website functionality, such as remembering your preferences.

  • Analytics cookies: To understand how you use our site and improve our services.

  • Marketing cookies: To provide tailored promotions about our uPVC适用

System: PVC windows, composite doors, or roofline solutions).

You can manage cookie preferences through your browser settings or our website’s cookie consent tool.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update inaccurate or incomplete information.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Restriction: Limit how we use your data in certain circumstances.

  • Objection: Object to certain uses of your data, such as marketing.

  • Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [insert contact email or phone number]. We will respond within one month, as required by law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations (e.g., records for our 10-year guarantee). Data no longer needed is securely deleted or anonymised.

Third-Party Links

Our website may contain links to third-party sites (e.g., suppliers like Eurocell or Patiomaster). We are not responsible for the privacy practices of these sites. We recommend reviewing their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via EMAIL or a website notice.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • Satellite Works • Swain Road • St. Michaels •  Tenterden • Kent • TN30 6SH
  • Telephone  01580 762454
  • Email  sales@midkentwindows.co.uk

We are proud to serve Kent and East Sussex with transparency, quality, and care, just as we have for over 36 years.

Last Updated: July 2025

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